Palabras clave
Supervisión narcisista percibida
Agotamiento emocional
violación del contrato psicológico
silencio del empleado
bienestar laboral
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Resumen
En este artículo, analizamos cómo la supervisión narcisista y el acoso laboral afectan el bienestar laboral y el silencio organizacional de los empleados, a través del agotamiento emocional y la violación del contrato psicológico, con el fin de abordar vacíos en la investigación reciente y destacar los efectos de condiciones laborales adversas sobre los comportamientos de desempeño de los trabajadores. Realizamos un estudio piloto con datos de 51 empleados del sector de comida rápida y llevamos a cabo un análisis factorial confirmatorio. Posteriormente, recopilamos datos de 616 empleados para evaluar la relación entre las variables del estudio. Los resultados indican que la supervisión narcisista percibida y el acoso laboral tienen una relación directa positiva con el silencio organizacional, y una relación negativa con los comportamientos asociados al bienestar laboral. También revelan relaciones indirectas significativas entre las variables y respaldan nuestras hipótesis. Estos hallazgos aportan de manera significativa a la literatura académica y tienen implicaciones prácticas para las organizaciones que buscan enfrentar los desafíos de entornos laborales negativos. Se señalan las limitaciones del estudio y se ofrecen recomendaciones para investigaciones futuras, con el objetivo de evaluar la generalización de los resultados obtenidos.
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